Privacy policy

Last updated: September 28, 2026

Vensa ("we", "us", "our") operates this online store. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, make a purchase or contact us.

1. Information we collect

Information you give us:

Contact details: name, email address, phone number
Order details: billing and shipping address, items purchased, order history
Messages you send us, such as support emails or return requests
Product reviews or photos you choose to submit

Information collected automatically:

Device and browser information, IP address and approximate location
Pages viewed, products clicked, time spent on the site and how you arrived at our site
Cookies, pixels and similar technologies (see Section 5)

Payments are processed securely by our payment providers, such as PayPal and Shopify Payments. We do not see or store your full card number.

2. How we use your information

We use your information to:

Process, fulfill and ship your orders
Send order confirmations, shipping updates and tracking numbers
Handle returns, refunds and customer support requests
Prevent fraud and keep our store secure
Improve our website, products and shopping experience
Send marketing emails or text messages, only if you have opted in
Show you relevant ads on other websites and social media platforms
Comply with legal obligations

3. How we share your information

We do not sell your personal information for money. We share information only with trusted partners who help us run our business:

Shopify, which hosts our online store
Payment processors, to complete your purchase
Fulfillment partners and suppliers, who prepare and ship your order. Some of these partners are located outside the United States and receive only the information needed to deliver your order (name, shipping address and phone number)
Shipping carriers, such as USPS, UPS and FedEx
Email and SMS service providers, to send messages you have agreed to receive
Analytics and advertising partners, such as Google, Meta (Facebook and Instagram) and TikTok, to measure and improve our ads
Law enforcement or other parties, when required by law or to protect our rights

4. Marketing communications

If you subscribe to our emails or texts, we may send you news, offers and product updates. You can unsubscribe at any time by clicking "unsubscribe" in any email or replying STOP to any text message. We will still send you messages related to your orders.

5. Cookies and tracking

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our site is used and show you relevant ads. You can manage cookies through your browser settings and, where available, through the cookie banner on our website. Disabling some cookies may affect how the site works.

6. Your privacy rights

Depending on the state where you live (including California, Colorado, Connecticut, Virginia and other US states with privacy laws), you may have the right to:

Know what personal information we have collected about you
Request a copy of your personal information
Request that we correct or delete your personal information
Opt out of the "sale" or "sharing" of your personal information for targeted advertising
Not be discriminated against for exercising these rights

To make a request, email us at admin.vensa@gmail.com with the subject line "Privacy Request". We may need to verify your identity before responding. You may also use an authorized agent to submit a request on your behalf. We will respond within the time required by law.

Opting out of targeted advertising: some use of advertising cookies may be considered "sharing" or "sale" under certain state laws. You can opt out through the "Your Privacy Choices" link on our website, by enabling a Global Privacy Control (GPC) signal in your browser, or by contacting us.

7. Data retention

We keep your order information for as long as needed to fulfill your order, provide support, and meet our legal, tax and accounting obligations. We delete or anonymize information when it is no longer needed.

8. Data security

We use reasonable safeguards to protect your information, and our store runs on Shopify's secure platform. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

10. International processing

Your information may be processed in countries outside the United States, including where our service providers and fulfillment partners operate. We take steps to ensure your information is handled securely.